Contact Us

Customer Service: Our team is available by email Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Time. We are closed for lunch from 12:00 p.m. to 1:00 p.m. daily. You can email our team here – we will respond within 24 hours.

Distribution Center: Orders are picked, packed, and prepared for shipment in the order we receive them. Our team processes and packs all orders within 48 hours. Shipments are collected one time per day in the morning. While you may receive an email confirmation when your order ships, your order may not reach the processing center until the following day. We recommend checking your tracking information after 7:00 p.m. Pacific Time.

We process orders in 48 hours. We are closed all bank holidays and on Sundays. Orders will be processed on Saturdays, but may not ship until Monday.

Bank holidays may result in an extra 24 hours of processing time. We always aim to have your order out the door in 48 hours, no matter when you order.

We provide free shipping on orders over $50.

For bulk, and freight orders the customer is required to pay shipping. 

We do not have a handling fee. No hidden or extra fees will be added to your order during checkout.

We provide the lowest prices in the industry. Making sure crafters don’t have to guess about the final cost, we make purchasing from us easy and easy on your pocket.